Social listening
Bring public mentions into one view. Filter by brand, platform, date range, and sentiment. Explore trending topics, influential public accounts, and official account engagement.
AI-powered media monitoring
What are people saying about your brand?
Bring social media mentions and online news into one dashboard. See how conversations shift and help your team respond sooner.
Up to 3 brands during the demo · No credit card required
Aksara · Monitoring overviewSample data
Total mentions12,480
Positive sentiment68%
Estimated reach2.4m
Share of voice32.8%
One workspace for communication teams
Monitor conversations, news, and brand perception
Tools to understand context, prioritize issues, and share clear reporting.
News monitoring
Analyze each brand's position in an article, relevance, prominence, risk, recommended action, priority, and quoted spokesperson. Measure press release pickups, coverage value and sentiment, key-message pull-through, and outreach. Record print, TV, and radio clippings with scan/PDF attachments for analysis and reporting.
AI-assisted analysis
Review brand sentiment, aspects, emotions, intent, sarcasm, and potential crisis context. Analysts can review and correct AI results. Ask Aksara questions about filtered mentions and get answers with cited sources.
Early warnings
Receive alerts for rising volume, negative mentions, and issues appearing across multiple platforms. Notifications are available by WhatsApp and email.
Post monitoring
Monitor negative or crisis-related posts, follow comments and engagement over time, and receive alerts when negative comments increase.
Issue management
Assign follow-up to teammates. Use AI assistance to group cross-channel conversations into cases, track developments, and create case reports. Draft replies with AI, track response times, and submit replies or statements for teammate approval before publication; Aksara never posts automatically.
Campaigns
Track campaign reach, sentiment, advocates, and impact through hashtags and keywords before, during, and after a campaign.
KOL management
Manage KOL/influencer lists and relationship status. Review engagement, views, rates per post, sentiment, and estimated EMV.
Competitor analysis
Compare share of voice, sentiment, and trends with competitors. Review multiple brands together, with anonymous industry benchmarks and your brand's historical baseline for added context.
Audience & regions
View mention distribution by Indonesian province and segment authors by account type, gender, and age group.
Automated reports
Export PDF, PowerPoint, or Excel reports, schedule weekly or monthly reports and daily media clippings, and share report links with your team. Track media outreach and coverage from press releases.
Command Center
Display team monitoring on a TV or video wall using a dedicated screen link.
How it works
From keywords to clear next steps
Set up monitoring
Add brands, keywords, hashtags, accounts, and competitors.
Collect conversations
Aksara gathers public conversations and news periodically throughout the day.
Understand context
AI helps analyze mentions, summarize findings, and surface alerts.
Take action
Your team coordinates follow-up and receives scheduled reports.
Data is updated periodically throughout the day. Availability and update intervals may vary by source.
Who it's for
Built for teams working with public conversations
Brand & marketing
Understand public perception, product conversations, and campaign impact.
PR & corporate communications
Monitor news, key messages, reputation risks, and media coverage.
Customer care & agencies
Coordinate issue follow-up or manage multiple clients with agency workflows.
Plans
Choose a plan for your monitoring needs
Try the free demo before deciding.
Starter
IDR 499,000 / month
- 1 brand, 2 competitors
- Up to 3 platforms and 2 users
- 30-day history
- Daily summary and weekly report
Professional
Contact us
- 3 brands and 5 competitors
- All platforms and 5 users
- 90-day history and report exports
- Early-warning alerts and WhatsApp notifications
Enterprise
Contact us
- Unlimited brands, competitors, platforms, and users
- 365-day history
- All Aksara features
7-day free demo, up to 3 brands, no credit card required.
FAQ
Frequently asked questions
Which platforms and sources can I monitor?
Aksara covers Instagram, TikTok, X, Facebook, Threads, YouTube, Google Reviews, and online news sources. Availability varies by source.
How often is data updated?
Conversations and news are updated periodically throughout the day. Update intervals may vary by source.
Can analysts correct AI sentiment results?
Yes. Analysts can review and correct AI-assisted classifications.
Can agencies manage multiple clients?
Agency plans support multi-client workflows and white-label reporting.
Which report formats are available?
Reports can be exported to PDF, PowerPoint, and Excel.
Understand the conversation. Act with confidence.
Try Aksara for your brand and team.